Refund policy

Return & Refund Policy – Solvix

At Solvix, customer satisfaction is our priority. We want every purchase to feel smooth, reliable, and stress-free. If you are not fully satisfied with your order, our return and refund policy is designed to make the process simple and transparent.

This policy applies to all Solvix products, including our popular 3 in 1 selfie stick and creator accessories.

Return Eligibility

Customers can request a return within 7 days of receiving their order.

To qualify for a return:

  • The item must be unused and in original condition
  • Product packaging must be intact
  • Proof of purchase or order confirmation is required

Our online shopping return policy is created to ensure a fair and secure experience for both customers and our store.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding refund approval.

If approved:

  • Refunds are processed to the original payment method
  • Processing time may take 5–7 business days
  • COD orders may receive refunds through bank transfer or store credit

This shopify refund policy helps maintain a smooth and trusted ecommerce experience for all Solvix customers.

Exchange Policy

We offer exchanges for:

  • Damaged products
  • Defective items
  • Incorrect products received

Customers requesting an exchange should contact us within 48 hours of delivery.

Our exchange return policy is designed to support hassle-free replacements whenever possible.

Non-Returnable Items

The following items may not be eligible for returns:

  • Used or damaged products
  • Products without original packaging
  • Clearance or final-sale items
  • Orders damaged due to customer misuse

Please review product details carefully before placing an order.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, contact us immediately with:

  • Order number
  • Product photos
  • Packaging images

Our support team will review the issue quickly under our return and exchange policy guidelines.

Cancellation Policy

Orders can only be canceled before shipment confirmation.

Once the order has been dispatched, cancellations may not be possible. Customers can still request a return after delivery according to our store return policy terms.

Shipping Costs for Returns

Customers may be responsible for return shipping charges unless:

  • The wrong product was delivered
  • The item arrived damaged
  • The product has a verified manufacturing defect

Original shipping charges are generally non-refundable.

Easy Returns Experience

At Solvix, we believe a premium shopping experience should include an easy return policy that customers can trust.

We aim to keep our support process fast, clear, and customer-focused for all creator accessories and ecommerce orders.

Refund Exceptions

Refunds may not be approved in cases involving:

  • Excessive product damage
  • Missing accessories
  • Return requests submitted after the allowed return window

Our ecommerce return policy protects both customers and the integrity of our products.

Contact Information

For return, refund, or exchange support, contact us anytime.

Solvix Support

Email: nitinpandey9294@gmail.com

Support Hours: Monday – Saturday, 9 AM – 6 PM

We’re always here to help with your order, shipping concerns, or refund requests.